Request A Quote from Elstar LED Rope Lights Company - Elstar

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    • Quick and helpful reply within 24 hours;
    • Tailored solutions provided for your project;
    • One-stop purchasing service.

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FAQ

1What products Elstar will develop in the future?
Elstar is devoted to innovation in the latest LED technology. We never stop researching new LED lights since the establishment. We keep the valued customers posted of newsletters on the development every week. You can get the news after subscribing in our mail list.
2What is the main market of Elstar?
We are selling more to EU and North America because the markets have high quality standard for LED products. The rate accounts for 70-80% of our turnover. But other new markets are increasing demand of the new LED technology. We are also optimistic about the markets for other American and Asian regions.
3What LEDs do you usually use for your LED products?
For high power LED luminaries we mainly use Cree and Edison LEDs, We use some Philips as well.
4Can I custom my project with specific sizes and design?
Yes, sure. The design and size can be fully customized according to your requirements.
5What is the lead time of Elstar?
Usually we'll ship orders in 1 week. But it will take a little longer if we have heavy burden of production task. It also takes more time for customized products.
6Can Elstar accept customized assembly or offer OEM products?
Elstar has gained a lot of experience on OEM assembly of flexible LED strip lights. The strips can have different size, layout, customer logos and labels.
7Do you have warranty for products?
Yes, we have 2-5 years warranty for different kinds of products. During the period, if customers have the approval showing product quality issues and if certified by Elstar engineers, we would request customers to ship back the failure parts and replace new items with the transportation charge being paid by us.
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